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Resident FAQs

Application Process

What documents are required when applying?

To help us process your application smoothly and fairly, we ask all applicants to provide a few standard documents. This allows us to find the best possible match between our homes and future residents.

Please be prepared to submit:

  • Two (2) recent bank statements
  • Two (2) most recent pay stubs
  • W-2
  • The last two (2) years of tax returns
  • A valid form of photo identification

Our screening process is designed to be consistent, thorough, and respectful. It helps ensure a positive experience for everyone in our community.

As part of the application review, we may complete the following:

  • Credit check – to review payment history and overall financial responsibility
  • Background check – including criminal and eviction history, as permitted by law
  • Income verification – to confirm employment and ability to comfortably afford the rent
  • Rental history – reaching out to previous landlords to confirm a positive rental experience
  • Fraud prevention – using secure verification tools to protect applicants and prevent identity or document fraud

Our goal is to create a safe, well-maintained community where residents can feel confident and at home.

Is there an income requirement?

Yes. To help ensure rent remains comfortable and manageable, the combined gross monthly income of all applicants should be at least three (3) times the monthly rent.

Maintenance and Repairs

How are maintenance requests handled?

Residents can easily submit maintenance requests through the online resident portal at any time. Once submitted, Orange Realty Group will coordinate the repair promptly and keep you informed throughout the process to ensure your comfort and satisfaction.

Residents can easily submit maintenance requests through the online resident portal at any time. Once submitted, Orange Realty Group will coordinate the repair promptly and keep you informed throughout the process to ensure your comfort and satisfaction.

For additional details, please click here.

Please note that residents are responsible for minor repairs to the home, up to a cost of $150 per occurrence, as outlined in the lease agreement.

To help prevent further damage, we kindly ask that residents notify us within 24 hours of discovering any water leaks or water-related damage. Prompt reporting allows our team to take immediate action and protect the home.

What is considered a maintenance emergency?

A maintenance emergency is any issue that poses an immediate risk to people, the property, or essential services.

Examples include:

  • Active water leaks or flooding
  • No heat during cold weather or no air conditioning during extreme heat
  • Gas leaks or the smell of gas
  • Electrical hazards or sparking
  • Fire or fire-related damage

If you experience an emergency, please contact us immediately at 702-756-1763 for immediate assistance. For non-emergency issues, we kindly ask that you submit a standard maintenance request through the portal.

Pet Policy

Are pets allowed?

Pets may be allowed on a case-by-case basis and require prior approval. If approved, additional pet fees and/or deposits may apply.

Is there a pet screening process?

Yes. All applicants are required to complete a pet or animal profile through a secure third-party service at petscreening.com. This applies to households with pets, without pets, and those requesting assistance animal accommodations. This process helps ensure accurate records and fair, consistent screening for all residents.

I did not have a pet when I moved in; can I have a pet now?

If you’re considering adding a pet, please notify our team first. Pets may not be moved into the home without prior written approval.

Once we receive your request, we’ll reach out to the property owner for approval on your behalf. If the owner approves, you will need to complete a pet or animal profile through a secure third-party service at petscreening.com. A non-refundable pet fee will apply, and a pet agreement will need to be signed before the pet moves in.

If the owner does not approve the request, we kindly ask that you follow the terms outlined in your rental agreement.

What if I’d like to add another pet?

If you’re interested in adding an additional pet, please notify our team with details about the pet. Your property manager will submit the request to the property owner for review.

If the owner approves, you will need to complete a pet or animal profile through a secure third-party service at petscreening.com. A non-refundable pet fee will apply, and a pet agreement will need to be signed before the pet is brought into the home.

Utilities

How do I set up utilities?

Residents are responsible for setting up and maintaining utilities in their name unless otherwise stated in the lease. To ensure a seamless transition, please note that Orange Realty Group or the property owner will arrange for any existing utility services to be turned off within 3 business days of your lease start date. Setting up your utilities ahead of time will help avoid any interruptions.

Please refer to the Utility Resorce page on our website for providers in Las Vegas: Utility Resource List – Orange Realty Group | Property Management & Real Estate in Las Vegas:

Utility Resource List – Orange Realty Group | Property Management & Real Estate in Las Vegas

Lease Term and Payments

What is the duration of the lease?

Most leases are for a 12-month term. However, lease options may vary by property.

If you’re interested in a specific home or need to explore alternative lease terms longer than 12 months, feel free to contact Orange Realty Group

When is rent due?

Rent is due on the 1st of each month, as outlined in your lease agreement.

Is there a grace period for rent payments?

Rent is due on the 1st of each month. If payment is not received by the 3rd, a late fee of 5% of the monthly rent will be applied.

What forms of payment are accepted for rent?

Rent payments can be made easily and securely through the Orange Realty Group resident portal. The portal provides a convenient way to submit payments, view your account, and manage your lease all in one place.

When do I need to give notice to move out?

Residents are required to provide a 30-day written notice prior to the end of the lease term.

Please note that mid-month move-outs are not permitted. To avoid an additional month of rent, your notice must be received before the 1st day of your final lease month. If notice is received on or after the 1st, the following full month will be considered your final month.

Do I need renters insurance?

Yes. To help protect everyone involved, residents are required to carry liability insurance throughout the lease term.

Your policy should include:

  • At least $100,000 in liability coverage
  • Orange Realty Group listed as an additional interested party

For homes with private pools, a minimum of $300,000 in liability coverage is required.

Please note that proof of insurance is required before keys are released.

We kindly ask residents to keep their policy active, renew it as needed, and share updated proof of insurance with our team so everything stays current during the lease.

My roommate wants to move out, but I want to stay. What should I do?

Please contact the Orange Realty Group office as soon as possible so we can guide you through the next steps.

You’ll be asked to provide documentation showing that you’re able to financially support the home on your own. If you’re approved to remain in the property without the departing roommate’s financial support, we’ll prepare a lease amendment releasing the departing roommate from the agreement.

Please note that partial refunds of the security deposit are not issued when one roommate moves out, as the deposit is tied to the lease as a whole. Any funds owed between roommates, including how the security deposit is handled, will need to be settled directly between you and your roommate.

I’d like to add a roommate—what should I do?

If you’re considering adding a roommate, please contact the Orange Realty Group team first. Any new roommate must be approved before moving into the home.

The prospective roommate will need to:

  • Submit a complete rental application through this website
  • Pay the required application fee

Our team will review the application just as we do for all residents. If the applicant is not approved, they may not move into the property. If the applicant is approved, you and the new roommate will be asked to sign updated lease documents.

Move Out

How is my security deposit handled after move-out?

After you move out and return all keys, our team will complete a final inspection of the home. Any approved deductions for damages beyond normal wear and tear, unpaid rent, or outstanding charges will be applied as outlined in your lease.

Your security deposit disposition will be sent to you in accordance with state law, along with an itemized statement if applicable.

What happens if I need to move out early?

If you need to move out before your lease ends, please contact us as soon as possible. Early move-outs are subject to the terms outlined in your lease agreement, which may include early termination fees, continued rent responsibility, or other conditions. Our team will walk you through your options and help you understand next steps so you can make an informed decision.